1. Data We Collect
To deliver the best service to users across the country, tokewin collects several categories of personal data when you use our platform. The following are the types of information we may collect:
- Account information: Full name, email address, phone number, date of birth, and encrypted password when you register.
- Identity verification data (KYC): A photo of your identity card, a verification selfie, and other official document information required to process your first withdrawal.
- Payment information: Bank account name, account number, e-wallet name, and transaction history in Rupiah (IDR). We do not store credit card numbers directly — card transactions are processed through a certified third-party payment gateway.
- Device and browser data: IP address, browser type, operating system, screen resolution, and other technical information automatically transmitted when you access the platform.
- Usage data: Pages visited, session duration, betting and game history, and interactions with platform features.
- Cookies and tracking data: Information stored in your browser to support automatic login, display preferences, and usage analytics.
We only collect data that is relevant and necessary to provide you with a secure, functional service that matches your preferences as a user.
2. Purpose of Data Use
The data we collect is used for specific and legitimate purposes. tokewin does not use user data for purposes that are unrelated to or exceed what is required to operate our services. The primary purposes for which we use data are as follows:
- Processing account registration, login, and user identity verification securely.
- Managing deposit and withdrawal transactions in IDR, and ensuring account balance accuracy.
- Preventing fraud, account abuse, and illegal activity on the platform through automated detection systems.
- Providing responsive customer support and effectively resolving user reports or complaints.
- Sending notifications related to account activity, changes to terms, or relevant promotional information — only if you have agreed to receive them.
- Improving platform quality based on anonymous and aggregated usage data for the development of new features.
We will not use your data for third-party marketing purposes or sell it to advertisers without your explicit consent.
3. Cookies and Tracking Technologies
tokewin uses cookies — small text files stored in your browser — to enhance your experience on the platform. Cookies help us remember your preferences, keep your login session active, and understand how users interact with our platform.
There are several types of cookies we use: essential cookies those required for the platform to function properly (cannot be disabled), functional cookies those that remember your choices such as interface language, and analytics cookies those that help us understand usage patterns anonymously.
You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality, including the ability to log in or access certain features. Most modern browsers provide options to manage cookies in granular detail within the privacy settings menu.
4. Data Storage and Security
tokewin applies strict technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or accidental destruction. All data transmission between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
Sensitive data such as passwords is stored in an irreversible hash format — meaning even the internal team at tokewin cannot read your password. Payment card information is not stored directly on our servers; this process is handled by a security-certified payment gateway.
Access to user data within tokewin is restricted to employees who genuinely need it to carry out their duties, and they are bound by strict confidentiality obligations. Our systems are also regularly monitored to detect security threats and technical vulnerabilities.
While we work hard to keep your data secure, no system is 100% entirely free from risk. We encourage users to use strong, unique passwords and never share their login credentials with anyone.
5. Sharing Data with Third Parties
tokewin does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, there are limited situations in which we may share data with carefully selected external parties:
- Payment service providers: The minimum transaction data required is shared with local payment gateways (such as bank transfer and e-wallet providers) to process deposits and withdrawals in IDR.
- Competent authorities: If required by law or a valid court order, we may disclose necessary information to authorized law enforcement agencies or regulators.
- Technical service providers: Technology partners who help us operate the platform infrastructure are bound by confidentiality agreements and are only permitted to process data in accordance with our instructions.
In each of the cases above, we share only the minimum data necessary and ensure that those third parties maintain data protection commitments equivalent to our own standards.
6. User Rights Over Personal Data
As a user of the tokewin platform, you have a number of rights regarding your personal data that we fully uphold. These rights include:
- Right of access: You have the right to request a copy of the personal data we hold about you at any time.
- Right of rectification: If your data is inaccurate or out of date, you can request an update through your account settings or by contacting our support team.
- Right of erasure: You may request the deletion of your personal data, with the exception of data we are required to retain in order to fulfill legal obligations or resolve active disputes.
- Right to restriction of processing: Under certain conditions, you may request that we restrict the way we process your data while your request is under review.
- Right to object to marketing: You can opt out of receiving promotional communications from us by contacting customer support or through the notification preference settings in your account.
To exercise any of the rights above, please contact our privacy team by email: [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.
7. Policy Changes and How to Contact Us
tokewin may update this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or the development of new services. Whenever we make significant changes, we will update the "Last updated" date at the top of this page.
For changes that significantly impact user rights, we will make every effort to notify you via email or in-platform notification before the changes take effect. Continued use of the platform after an update is published will be considered acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach the tokewin support team by email: [email protected]. We are committed to responding to all privacy inquiries seriously and in a timely manner.
Visit the our FAQ for answers to common questions, or start using tokewin services by registering a new account.